Wednesday, 2 July 2008

How can this be?

I find this sort of thing to be confusing and frustrating. I'm just checking the Event Logs of an SBS 2003 server when I notice this informational message reported from Exchange Server 2003:

Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: Background Cleanup
Event ID: 1232
Date: 02/07/2008
Time: 01:00:33
User: N/A
Computer: ServerName
Description:
Error 1003 while hard-deleting messages in folder 1-79510 on database "First Storage Group\Mailbox Store (ServerName)".

For more information, click http://www.microsoft.com/contentredirect.asp.


A quick check shows that this has actually gone unnoticed for at least a couple of months.
"Ok, it doesn't seem to be causing a problem," I thought, "but I'll check what the cause is in case it's a symptom of something else."

And lo, for I didst resort to the Ultimate Tool of the IT Administrator. This wonderful tool is able to search not just the Microsoft Exchange Server documentation, not just the Microsoft knowledge base, but the whole of the Internet! You may have heard of it...


Bugger. Ermmm, ok, let's go to the Microsoft knowledge base and try a search there... Ok, all of Microsoft.com... Ok...



Double bugger.

This seems to happen every few months. You see a message or a phrase in Windows, or some other piece of well-known Microsoft software, search for it, and... Discover that you feel like you're the only person in the world who has ever seen that message.

How can this be? We're not talking about obscure messages in software from companies people haven't heard of. We're talking about some of the highest profile software created by the largest software manufacturer in the world.

Ninety percent of the time, Googling for an error message yields information overload. A hundred knowledge base articles that don't quite describe the problem. A thousand people reporting the problem in forums, and thousands more answering with the hundred random things they did to solve their problem.

When you find something like this, it almost defies belief. It's like taking a turn off of a bustling high street and finding yourself in an alleyway unused for hundreds of years.

And I wish I had the time to investigate. But, sadly, it's not causing a problem, and I have a hundred more things to do...

1 comment:

  1. Heh i was rereading this today and i though oh sod it i will google search that too, Ironically it lead back to your blog kinda expected parhaps but i made me laugh :D

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